Frequently Asked Questions
Product Offerings
At DrawWithDi, I create original, 100% hand-painted oil paintings on fine-grained, stretched canvas. You’ll find:
• Original artworks from my still life and landscape (including seascape) collections, made to order as handmade copies of my existing pieces
• Custom paintings based on your photo or description – this includes family portraits, pet portraits (any animal!), people with pets, favorite places turned into art, or completely unique still lifes tailored just for you
Paintings are available in various sizes. You can order an unframed canvas or choose from three elegant wooden frames with gold or black finishes. Framed paintings arrive ready to hang.
Each product page lists the size in both inches and centimeters. For a custom size or special request, feel free to message me via chat, contact form, email (draw.with.di@gmail.com), or Instagram (@draw.with.di).
New artworks and offers are added regularly, so check back often for updates!
Photo Submission Guidelines
For your custom painting, please upload high-quality, well-lit photos on the product page or email them to draw.with.di@gmail.com.
➤ Make sure the face or full body of the subject (whether a person, pet, or both) is clearly visible
➤ For group portraits, feel free to send one group photo or individual photos of each subject; I’ll combine them into a single composition
➤ For flower or bouquet paintings, include close-up photos and feel free to mention your preferred background or send a reference
➤ For places, buildings, or landscapes, clear photos from your preferred angle help me best capture the atmosphere
➤ If a reference photo isn’t available (for background, etc.), you can also share a description
The better the photo, the more accurate and lifelike your painting will be!
Artwork Turnaround & Delivery
Each painting is handmade, which means I need time to paint, dry, varnish, frame (if selected), and carefully package it. Paintings are completed in the order received, and I’ll keep you updated throughout the process. You’ll also receive a tracking number once your order ships.
Processing time: up to 2 weeks
Worldwide delivery: 10–14 business days
Need it faster? You can upgrade:
➤ Express Shipping – $10 → delivered in ~5–7 business days
➤ Express Fulfillment + Shipping – $15 → painted & shipped within 5 business days, then delivered in 5–7
📦 Please provide your phone number at checkout or in a message, it’s required for shipping and helps ensure smooth delivery.
Don’t forget to check the product descriptions, and feel free to message me anytime with questions!
Edits, Changes, and Photo Proof Options
For custom orders, I will provide you with a sketch for approval of the main composition elements if you request it. Before shipping, I’ll send you a photo of the finished piece.
If you’d like any changes, please let me know promptly. Only minor adjustments can be made before varnishing, and no changes are possible once the varnish is applied. Early communication ensures a smooth collaboration.
I’m always excited to help bring your unique vision to life!
Packaging & Artist Signature
Each painting is signed and marked with the artist’s personal seal on the back of the canvas.
Whether framed or unframed, your artwork will be carefully wrapped in a handmade cotton pouch (see photos on the product page) and securely packaged to ensure safe delivery.
Payment Methods
In accordance with Shopify’s policy, the DrawWithDi shop accepts payments via credit/debit card and PayPal. At checkout, simply choose your preferred payment method and follow the instructions provided.
Refund & Return Policy
For original artworks, a full refund is available even after ordering and once painting has started. If you’ve received the piece, you may return it within 14 days (return shipping at your expense). Refunds are issued once the undamaged artwork is received.
For custom portraits, partial refunds are possible shortly after ordering or during early painting stages. Please note that once the artwork is completed and delivered, refunds or returns are not possible, as each piece is custom-made with significant time and care invested.
Please read more about my return, refund, and exchange policy here.
If you have any questions, feel free to reach out – we’ll find a solution together!
Custom Commissions
If you’re interested in a different size or a completely unique piece, feel free to reach out with your custom order requests. I’d love to create a painting tailored just for you. We’ll discuss the details, pricing, and your vision, and I’ll get started on bringing it to life!
Still have questions? Feel free to message me anytime via chat, contact form, email at draw.with.di@gmail.com, or on Instagram @draw.with.di 🤍
Looking forward to creating for you!